First, with my utmost gratitude, let me thank you on behalf of Afirm and its almost 900 members and staff. Throughout March, while in the midst of the COVID-19 pandemic, you have shown your support of our organization by providing a greater inflow of new work on both the Audit and Loss Control sides. For that we are extremely thankful!
As you know, last week we took steps to temporarily discontinue our physical audit and inspection services to keep our staff and your policyholders safe and healthy. Thank you for supporting us in this action. Since our announcement, we have appreciated the many positive comments from you about our approach and care.
We have successfully been able to “virtualize” our entire operation, remaining committed to providing the quality of service you have come to expect from Afirm. At this time, 100% of all premium audits and loss control inspections are being completed safely from the individual homes of our staff. Our IT Team has ensured that all exchanges of business and personal data are secure.
Like you, we are hopeful this current situation will soon pass along with the needed restrictions. Please be confident in knowing that additional contingency planning is underway and will be implemented should this situation last longer than anyone expects.
We remain committed to providing you with service you can rely on at all times, especially in these most turbulent of times. We truly appreciate your partnership. The trust you place in us is felt by all who call Afirm home.
We look forward to the day when we can go back to “business as usual.” In the meantime, please stay well!
MARCH 24, 2020
In an effort to protect personal and public health, Afirm is continuing to take extensive actions in response to COVID-19 as the situation evolves. We remain open for business; however will cease all physical field inspections and audits, starting this week.
Over the past 10 days, we have had discussions with a majority of our clients, and have received approval to complete physical visits by other means. In order to provide you with the best possible service at this time, we will complete any inspection or audit using our virtual services. If we have not yet spoken to you about these services, please contact your Afirm Representative to discuss a plan that works best for you.
We are grateful for the relationships we share with you. While we continue providing services that are vital in the insurance process, we are prioritizing the health and safety of our associates, policyholders and the public.
Our representatives remain dedicated to providing the same level of service, expertise and responsiveness you have come to expect for over 30 years.
We will continue to keep you updated on any operational changes as the situation evolves. Thank you for your continued partnership.
If you have additional questions about the temporary precautionary measures we have put in place, please contact your Afirm Representative.
Please stay safe and well.
MARCH 11, 2020
Afirm is focused on the health and safety of its team, as well as providing clients a high level of service and responsiveness regardless of the severity of the disruption.
To help safeguard the well-being of our team members, while ensuring our field operations remain uninterrupted, Afirm is implementing the following temporary precautions, in response to the coronavirus (COVID-19):
- Following CDC Prevention Guidelines
Advised office and field representatives to stay home when they are ill or suspect they are ill.
- Initiating Additional Appointment Protocols
When calling to make appointments, Afirm representatives will ask policyholders if they, or any members of their household, are sick, have recently been sick or traveled internationally to any of the countries of concern.
– If yes, the inspection or audit will be delayed by at least two weeks.
– All specifics of contact with the policyholder will be recorded in the Progress Notes.
- Performing Preventative Actions
Should a physical survey be conducted, field representatives have been informed to avoid physical contact with the policyholder and to limit touching any surfaces while on site.
– Hand sanitizer should be applied before and after each audit or inspection.
- Increasing Virtual Audits & Surveys
To reduce the risk of spreading the virus via face-to-face contact, field representatives have been advised to minimize human contact by conducting audit/inspection interviews via phone.
In a Virtual Survey, interviews, documents, and photos/records are requested and reviewed with the policyholder by phone.
- Early Release of Our Self-Inspection Application
During the past few months, Afirm has been working on a Self-Inspection App. The App provides an alternative to physical inspections and keeps underwriting information moving, while at the same time, eliminating the risk of coronavirus spread via direct contact during an inspection. For more information, please contact your Afirm representative.
We will be monitoring the situation on an ongoing basis and will issue further updates as needed. Our goal is to maintain business operations as normal.
Thank you for your continued commitment. If you have additional questions about the temporary precautionary measures we have put in place, please contact your Afirm Representative.